Privacy Policy
Introduction
This Privacy Policy explains how Railway Brake Services Ltd ("we", "us", or "our") collects, uses, shares, and protects personal information about you when you visit or interact with https://www.railwaybrakeservices.co.uk/ (our "website") or use our services.
We are committed to protecting your personal information and being transparent about how we process it. This policy describes the types of information we collect, how we use it, the circumstances in which it may be shared, and the rights you may have regarding your information.
If you have any questions about this Privacy Policy or our data practices, you can contact us using the details in the Contact Us section below.
Last updated: 06/19/2026
Information We Collect
We may collect the following categories of information about you.
Information you provide directly
This includes information you provide when you:
- Identifiers (name, email, phone, IP address)
- Employment / professional data
This information may include your name, email address, postal address, phone number, payment information, and any other information you choose to provide.
Information collected automatically
When you visit our website, we automatically collect certain technical and usage information. This may include:
- IP address
- browser type and version
- device type
- operating system
- pages visited
- time spent on pages
- links clicked
- referring URLs
This information helps us understand how our website is used and allows us to improve our services. Some of this information may be collected through cookies and similar technologies.
For more details, please see our Cookie Policy.
Special Category Data
We do not intentionally collect special category data — such as information about health, biometric identifiers, racial or ethnic origin, religious beliefs, or sexual orientation. Please do not submit this type of information through our website or services.
Information received from third parties
We may receive information about you from third parties, such as analytics providers, advertising partners, or social media platforms, where you have permitted those services to share information with us.
- Hosting & Infrastructure
How We Use Your Information
We use the information we collect for the following purposes:
- Providing and maintaining the service
- Account creation and authentication
- Payment processing
- Customer support
- Legal compliance
Lawful Bases for Processing
Consent
We may process personal data where you have given clear consent for us to do so for a specific purpose, such as receiving marketing communications or the use of non-essential cookies.
You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Contract Performance
We may process personal data where it is necessary to perform a contract with you or to take steps at your request before entering into a contract. This may include processing information to create accounts, deliver services, or process transactions.
Legal Obligation
We may process personal data where necessary to comply with legal obligations that apply to us. For example, we may be required to retain certain financial records for tax, accounting, or regulatory purposes.
Legitimate Interests
We may process personal data where it is necessary for our legitimate interests or those of a third party, provided that those interests are not overridden by your rights and interests.
Our legitimate interests may include operating and improving our services, maintaining website security, preventing fraud, and analysing how our services are used.
You have the right to object to processing based on legitimate interests in certain circumstances. See our Privacy Rights for more information.
With your consent
We may share information with third parties where you have given us consent to do so.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, analyse usage, and support certain functionality.
Some cookies are necessary for the website to function, while others may be used for analytics, performance monitoring, or advertising purposes.
For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting obligations.
When determining retention periods, we consider factors such as the nature and sensitivity of the information, the purposes for which it was collected, and applicable legal requirements.
Where personal data is processed on the basis of consent, we retain the data until consent is withdrawn or the data is no longer required for the purpose for which it was collected.
In practice, this means we retain your data for Until account deletion.
When personal information is no longer required, we will securely delete or anonymise it.
International Data Transfers
Our business is based in United Kingdom.
Where personal data is transferred outside the UK or European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect the information.
These safeguards may include:
- UK IDTA or UK Addendum to EU SCCs
- Standard Contractual Clauses (EU SCCs)
You may contact us for more information about the safeguards in place for any specific transfer.
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure.
While we take reasonable steps to protect your information, no system or transmission of data over the internet can be guaranteed to be completely secure.
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, such as the right to access, correct, delete, or restrict the use of your data.
For detailed information about your rights and how to exercise them, please see our Privacy Rights.
Changes to This Policy
We may update this Privacy Policy from time to time.
The Last Updated date at the top of this policy shows when it was last revised.
Contact Us
If you have questions about this Privacy Policy or our data practices, you may contact us at:
Company Legal Name: Railway Brake Services Ltd
Registered Address: Unit 2 Sidings Industrial Estate Wetmore Road Burton On Trent DE14 1SB
Contact Email: support@railwaybrakeservices.co.uk
Company Phone Number: +44 01283 440102
Data Controller
For the purposes of the EU GDPR and UK GDPR, Railway Brake Services Ltd is the data controller responsible for your personal data.
Data Protection Officer
We have appointed a Data Protection Officer who oversees questions related to this Privacy Policy.
Name: Phil Coomer
Email: phil.coomer@railwaybrakeservices.co.uk
If you are located in the UK or the EEA and believe your rights have been violated, you have the right to lodge a complaint with your local data protection authority.
In the UK, the supervisory authority is the Information Commissioner's Office (ICO) at ico.org.uk.
If you are in the EEA, you may contact the data protection authority in your country of residence, place of work, or where the alleged infringement occurred.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The "Last updated" date at the top shows when it was last revised.